Hotel Policies

Best Rates Guaranteed

If you want the best rate at Rockport Harbor Hotel, go straight to the source. Why book directly with us? The short list includes:

  • Guaranteed Lowest Rate. Always find the lowest rates on our website with our 10% OFF Prepaid Rate. If you happen to find a lower rate anywhere else, we’ll match it, guaranteed;
  • 3PM guaranteed check-in time (4PM check-in when booking with a 3rd party travel agent such as Booking.com or Expedia.com);
  • More flexible and lenient cancellation and refund policy;
  • No Hidden Fees. No sneaky booking or resort fees added at the last minute.
  • Complimentary Parking. Book direct and receive complimentary overnight parking. Normally a $15 fee per night when booking through an online travel agent such as Expedia.com or Booking.com.
  • Complete Confidence. We guarantee that the specific room you book with us is the room you get! When you book with a 3rd party travel agent, we can’t always guarantee that the information you received during the booking process is up-to-date and accurate. When you book with us, you can choose the exact room you want as long as it is available. Our reservations agent will always recommend the best available room.
  • Always Here For You. Booking is quick and easy on our site or by phone. If you need help or have a questions, we are a phone call away 24/7.
  • Repeat/loyalty stay savings on return visits.
Check-In & Check-Out Times

Check-in time is anytime after 3pm and check-out time is by 11am. If your room is vacant and clean prior to 3pm, we’d be happy to check you in early.

Breakfast

Our lobby restaurant, Lime & Ice, will offer a delicious light and healthy breakfast menu to both guests and the general public. Breakfast will be available as a separate purchase unless you reserve our “Bed & Breakfast” package which will include daily breakfast for each registered guest.

Deposits & Cancellation Policy

All Reservations
All reservations must be guaranteed with a VISA, MasterCard, American Express, or Discover Card. A deposit equal to 50% of your stay is due at the time of booking. The remaining balance of your stay plus any additional charges accrued during your stay will be due at check-out. A valid picture ID and Credit Card will be required at check-in.

Cancellation Policy
Cancel anytime up to 48-hours prior to your arrival and receive a deposit refund less a $50 cancellation fee per room. Cancellations made with less than 48-hours prior to arrival, and no-shows will be charged 100% of your stay.

Any change-of-dates request (including shortening a reservation) must be made 48 hours prior to your confirmed arrival and is subject to availability. There is no fee for this change, but your deposit is non-refundable. After check-in, a shortened stay will remain charged in full per the original reservation.

Credit Card Charges
Any credit card changes such as switching your payment to a different card after a deposit or balance is paid, or refunding a portion of your bill back to your card and charging the balance to another card or friend’s card will be subject to a minimum $50 “processing fee” or 6% of the total transaction amount, whichever is greater.

No Smoking Policy
Rockport Harbor Hotel is an entirely smoke-free property. We ask that all guests refrain from smoking in all rooms, balconies, common areas, rooftop, and within 50 feet of the Hotel’s entrances during their stay. For safety and to assure that our property is not exposed to an odor that is unhealthy and objectionable to our guests and staff, and is difficult to remove from the air, carpet, walls, and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, hookahs, incense, cigars, candle burning, or any other device that emits smoke or vapor. Guests will be asked to leave without reimbursement and assessed a minimum $300 cleaning fee if it has been determined that they have been smoking or vaping in their room or other areas of the Hotel.
Pet Charges

There is a $50/pet/night fee for guests traveling with dogs. We allow a maximum of two dogs per room and do not discriminate on size or breed. For more pet policy information, visit our Dog Friendly info page.

Rates, Taxes & Occupancy
Rates are double occupancy. If there are more than 2 guests per room, there is a $50/night additional charge per person for anyone age 16 and up and a $35/night additional charge for kids 15 and under. Toddlers & infants 3 years of age or younger stay free. Most rooms can only accommodate two guests, however, some of our suites can accommodate up to four (4) guests.

Rates do not include a 9% Maine lodging tax and are subject to change without prior notice.

Parking Policy

For guests who book directly with our property (online or by phone), we offer FREE overnight parking in our onsite private parking lot located on Fales Street, directly behind our hotel. For guests booking through a third-party travel agent, such as Booking.com or Expedia.com, we charge a $20 fee per night per vehicle. Upon arrival, park in any available parking space in our Fales Street parking lot and use our back entrance to enter the hotel. Upon check-in our front desk will provide you with a parking permit to place on your dash for the duration of your stay.

During the peak summer months, we will provide complimentary off-site valet parking in our nearby satellite parking lot if necessary. Please lock your vehicle at all times as Rockport Harbor Hotel and its agents will not be responsible for loss or damage to cars parked in our designated lot. Understand that local street parking is limited to 2-hours and vehicles will be ticketed and/or towed if this time limit is exceeded. To avoid ticketing, please park in our lot at all times.